Return & Refund Policy

For Apparels

We will honour exchanges within 15 days of purchase. One-time exchange only, and no refunds are allowed.
We accept exchanges for items that are unwashed(apparel)/unused(accessories) and their tags are unaltered and intact.
Please ensure that you send back your item in good condition and with no damage to packaging.
To exchange, you will need to send us your item via SingPost (7-10 days) to our office address 17 Bukit Batok Street 22, Singapore 659587. Please also include the invoice slip that came with your package.
Shipping fees will not be charged for exchanged if the item(s) we have sent out is wrong sent or defected.
We will send back your exchanged item via SingPost too (another 7-10 days; we will not be able to use other courier services) at our cost.
Please drop us a message on the e-commerce platform chat box or email us at cs@jockey.com.sg if you have any questions!

For Undergarments

We will honour exchanges for size only (no change of style or colour) within 15 days of purchase. One-time exchange only, and no refunds are allowed.
Do note that we dispose off all exchanged items that has been sent back to us. This is for hygiene reasons and there are no exceptions.
Please ensure that you send back your item in good condition and with no damage to packaging.
To exchange, you will need to send us your item via SingPost (7-10 days) to our office address 17 Bukit Batok Street 22, Singapore 659587. Please also include the invoice slip that came with your package.
We will send back your exchanged item via SingPost too (7-10 days; we will not be able to use other courier services) at our cost.
Please drop us a message on the e-commerce platform chat box or email us at cs@jockey.com.sg if you have any questions!