Self-Collection & Shipping Policy
Shipping Policy
Kindly note that we only deliver within Singapore.
Shipping Options
Office Pick-up (Free)
Kindly remark your self pick up during check out and wait for our confirmation email. Please note that processing time for Office Pick-up orders will be 3 working days.
Office (9am to 6pm, Monday to Friday, Pick-up Only)
Office (9am to 6pm, Monday to Friday, Pick-up Only)
- 17 Bukit Batok Street 22, Singapore 659587
Ninja Van @ $1.99
2-4 business days. Trackable shipping. Recommended for fast and safe delivery!
Exchange Policy
For Apparels
- We will honour exchanges within 15 days of purchase. One-time exchange only, and no refunds are allowed.
- We accept exchanges for items that are unwashed(apparel) and their tags are unaltered and intact.
- Please ensure that you send back your item in good condition and with no damage to packaging.
- To exchange, you will need to send us your item via SingPost (7-10 days) to our office address 17 Bukit Batok Street 22, Singapore 659587. Please also include the invoice slip that came with your package.
- Shipping fees will not be charged for exchanged if the item(s) we have sent out is wrong sent or defected.
- We will send back your exchanged item via SingPost too (another 7-10 days; we will not be able to use other courier services) at our cost.
- Alternatively, you may exchange your item at one of our retail stores. For this, email us at cs@jockey.com.sg with a picture of your item and the invoice slip and let us know which retail store you’d like to do the exchange. Give us 3 days to get the exchanged item to the store of your choice.
- Please drop us a message on the e-commerce platform chat box or email us at cs@jockey.com.sg if you have any questions!
For Undergarments
- We will honour exchanges for size only (no change of style or colour) within 15 days of purchase. One-time exchange only, and no refunds are allowed.
- Do note that we dispose off all exchanged items that has been sent back to us. This is for hygiene reasons and there are no exceptions.
- Please ensure that you send back your item in good condition and with no damage to packaging.
- To exchange, you will need to send us your item via SingPost (7-10 days) to our office address 17 Bukit Batok Street 22, Singapore 659587. Please also include the invoice slip that came with your package.
- We will send back your exchanged item via SingPost too (7-10 days; we will not be able to use other courier services) at our cost.
- Alternatively, you may exchange your item at one of our retail stores. For this, email us at cs@jockey.com.sg with a picture of your item and the invoice slip and let us know which retail store you’d like to do the exchange. Give us 3 days to get the exchanged item to the store of your choice.
- Please drop us a message on the e-commerce platform chat box or email us at cs@jockey.com.sg if you have any questions!